A and I think it definitely has a bright future ;
B but it may be time to consider some major changes ;
C but the company faces tough competition
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更多“－Okay, what is the decision？ －…”相关的问题
第1题
A.and I think it definitely has a bright future
B.but it may be time to consider some major changes
C.but the company faces tough competition
第2题
Xiaoyan: Okay, Polly , what TV programmes do you like？
Polly: Well , I don't like serious programmes, but I always watch the late news.
Xiaoyan: Yes, the news is Okay, but I like serious programmes.I like documentaries.I don't understand English comedy.Do you like nature programmes？
Polly: Yes.I do.Is there a nature programme this evening？
Xiaoyan: Yes.Australian Nature at half past seven.
Polly: OK.When does it finish？
Xiaoyan:At half past eight.I like watching London Lives.It' s starting now.There's real English in it.
Polly: Okay , I' 11 turn it on.
1、Polly likes nature programmes.()
2、Australian Nature lasts an hour and a half.()
3、Xiaoyan wants to watch London Lives because she can learn real English from it.()
4、Xiaoyan and Polly are talking about TV programmes.()
5、Xiaoyan likes sports.()
第3题
A to go public ;
B going public ;
C go public
第4题
A．“ What caused the accident Did the car break down ”
B．“Oh okay, are there any specific makes or models you are interested in”
C．“Oh no, I’m so sorry to hear that! Is he okay”
D．“ You should have bought this car to protect his safety．”
第5题
Dialogue Three
Man: Okay， Mr. Taylor， let‘ s go ahead and begin. First of all， tell me about your last job.
Mr. Taylor: Well， as stated on my resume， I‘ve worked for five years at Hi-tech Computers.
Man: Okay. Hi-Tech. And what do you know about computer networks and operating systems including DOS， Windows， Macintosh OS， and UNIX？
Mr. Taylor : Umm...well...I did come into contact with computers every night at my last job.
Man: Huh... ___ 8 ___ We are looking for someone to create and manage our company‘s website which would include the development， configuration and use of CGI scripts.
Mr. Taylor: Umm... uh， web page， web page. Huh... I don‘t think I‘ve read that book， and ___ 9 ___
Man: Huh And what about experience with Java or JavaScript？
Mr. Taylor: Well I think I‘ve tried Java at a foreign coffee shop one time， if that‘s what you mean？
Man: Okay， Mr. Taylor，___ 10___
Mr. Taylor: Oh， and I really like computer games. I play them every day.
Man: Right， right. Thanks， Mr. Taylor. We‘ll be in touch.
第8题__________ 查看材料
A.And how about website authoring skills？
B.I think I have all the information I need!
C.I" m afraid I"ve never used those CGI things.
D.First of all， tell me about yourself.
第6题
At the beginning, Rose realized the only thing that could stop her was fear of ,failure. "I couldhear my friends and family saying, 'Why did you leave a good job？' If I failed, would I be okay facing them？ And: t thought, 'So what？ I can go back for further study in medicine.' I started to accept that it would be okay to say, 'I failed, but I tried.' Once I was comfortable with that th6fight, the fear came to an end. I realized I feared regret more than failure. And after you turn to the path you choose, there is nothing acceptable but Success"
Now, Rose has no regrets about leaving medicine. "What I'm doing is not all that different from: what I Was doing as a doctor. The goal is the same: to relieve (减轻) pain. A former professor told me: 'You're helping hundreds of thousands of women with your shoes. As a doctor, you would have helped only the few who went to your office. You're having a much greater effect.'
Looking back, Rose admits she caught a couple of lucky breaks. "To me, luck is about being prepared for those opportunities (机会) that come knocking. You have to have an open mind, the right skilis and all your senses working 'to see what opportunities present themselves. Luck can open the door, but you still have to walk through it."
36. Before starting:her shoe business, Taryn Rose was a _
A. nurse B. worker C. doctor D. boss
第7题
Polly:So,what about seeing this flat?Do you like it?Why don't you call them?
Xiaoyan:Well,I don't know一yes,it is the best.Polly,could you ring them up,please?I'm sometimes quite nervous on the phone.I'm okay with business,but I don't like talking about things I don't understand very well.
Polly:Yes,of course I'll phone them.But how about going to an estate agent,then you're talking face to face?
Xiaoyan:What do you mean?
Polly:Why don't you go to an estate agent?They sell flats,but they've usually got flats to rent.Talk to them about what you are looking for.I'll help you find a good estate agent in the phone book.
Xiaoyan:Yes,that's a good idea.
1.Xiaoyan wants () about the flat in the newspaper.
A、Polly to phone
B、to phone
C、Polly to talk
2.Xiaoyan is () the phone when she doesn't understand things very well.
A、interested in
B、happy on
C、nervous on
3.Polly hopes that Xiaoyan talks to an estate agent ().
A、on the phone
B、through email
C、face to face
4.An estate agent has got flats to ().
A、paint
B、sell
C、design
5.Xiaoyan is () to an estate agent.
A、happy to go
B、nervous to go
C、not interested in going
第8题
Xiaoyan and Polly decide to phone an estate agent.
Polly：So，what about seeing this flat？ Do you like it？ Why don't you call them？
Xiaoyan: Well，I don't know一 yes, it is the best.Polly, could you ring them up, please？ I'm sometimes quite nervous on the phone.I'm okay with business, but I don't like talking about things I don't understand very well.
Polly: Yes, of course I'll phone them.But how about going to an estate agent, then you're talking face to face？
Xiaoyan: What do you mean？
Polly: Why don't you go to an estate agent？ They sell flats, but they've usually got flats to rent.Talk to them about what you are looking for.I'll help you find a good estate agent in the phone book.
Xiaoyan:Yes, that's a good idea.
1、Xiaoyan wants()about the flat in the newspaper.()
A.Polly to phone
B.To phone
C.Polly to talk
2、Xiaoyan is ()the phone when she doesn't understand things very well.
A.interested in
B.happy on
C.nervous on
3、Polly hopes that Xiaoyan talks to an estate agent().
A.on the phone
B.through email
C.face to face
4、An estate agent has got flats to().
A.paint
B.sell
C.design
5、Xiaoyan is() to an estate agent.
A.happy to go
B.nervous to go
C.not interested in going
第9题
A: Hello, Mr．Kubat．I am glad to meet you here at the fair.
B: Likewise．Take a seat, please．How about a cup of tea？
A: Sure．Thank you．It seems your business is prosperous．There are many customers here.
B: Yes, it's not too bad．Our sales are going up year after year．And we still have a large potential production capacity.
A: Well, what do you think of choosing a commission representative or agent abroad to promote your sales？
B: That's a good idea．So far, we have several agents abroad.
A: We are willing to be your agent in Thailand for hand-held tools．What do you think？
B: That sounds good.
A : Then , what's your usual commission rate for your agents？
B: Usually, we give a commission of 3% to our agents.
A: 3% is too low, I think．You see, we have a lot of work to do in sales promotion such as advertising on radio or TV, printing booklets, leaflets, catalogues and so on．It all costs money．3% is not enough.
B: Don't worry．We'll allow you a higher commission rate if your sales score a substantial increase.
A: You mean to say.--
B: Now, if you sell US ＄2 million worth of hand-held tools annually, we can only allow 3% commission．If the annual turnover exceeds US ＄5 million, you can get 5% commission．What do you think of that？
A: It sounds OK．Then how do you pay the commission？
B: We may deduct the commission from the invoice value directly or remit it to you after payment.
A: All right．If it's okay, we would like to sign an agency agreement with you immediately.
B : Think it over．We hope to keep a good business relationship with you.
A: Thank you for your help.
第10题
Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say I don’t know, but it should always be followed up by but let me find out or possibly but this person will be able to assist you. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question.
Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.
Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for.
1. The goal of customer service is to give customers an experience that meets their expectations.{T; F}
2. Leave your customer with an unanswered question is unacceptable.{T; F}
3. Both positive body language and negative body language are necessary in customer service.{T; F}
4. Eye contact is one of the most important aspects of positive body language.{T; F}
5. The underlined going the extra mile to help them in the last paragraph means going a long way to help them.{T; F}
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