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Client: Hello. May I speak to Mr. Black？Secretary:_______A: Speaking, pleaseB: I ’m sor

Client: Hello. May I speak to Mr. Black？

Secretary:_______

A: Speaking, please

B: I ’m sorry. He ’s at a meeting right now.

C: Hello. Who ’re you, please？

D: Hello. Thank you for calling.

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第1题

—Hello. May I speak to Tom?

—(). He is coming.

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第2题

Nicholas: Hello. May I speak to Tom？Tom: ______A、Sorry, the number is engaged. Will you

Nicholas: Hello. May I speak to Tom？

Tom: ______

A、Sorry, the number is engaged. Will you hold？

B、Hello. Who're you, please？

C、Hello. Thank you for calling.

D、Yes, speaking.

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第3题

Hello. May I speak to Tom?—(). He is coming.

A.Who is that

B.Sorny. hes out

C.Hold on a moment

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第4题

— Hello. Sky Travel Agency. May I help you？—A、Yes, I'd like to make reservations to

— Hello. Sky Travel Agency. May I help you？

—

A、Yes, I'd like to make reservations to Beijing on the flight ZH8147 at 6:00 pm on December 19th.

B、Yes, I prefer economy class.

C、Yes, what's your line of business？

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第5题

–May I have your name, please？–（).

A、Yes.

B、Thank you.

C、Hello.

D、I’m Nancy Brook.

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第6题

—Hello. May I have a word with Jane？ —（), please.

A、Hang up

B、Hold the line

C、Hold up

D、You must wait

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第7题

—Hello. May I speak to Tom？—I'm sorry. You ______ the wrong number. There is no one here by that

A.A.

B.B.may I

C.C.must have

D.D.must have had

E.E.would have had

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第8题

—Hello. This is Pat Wilson here. May I have a word with Grace？ —（)

A、Hang on a moment, please.

B、No, you can’t.

C、Surely you can.

D、With pleasure.

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第9题

听力原文：W: Hello. Holiday Hotel. May I help you M: Yes, I’d like to reserve a room for a

听力原文：W: Hello. Holiday Hotel. May I help you M: Yes, I’d like to reserve a room for a couple on the 13th of September. W: Okay. Let me check our books here for a moment. You want a room for a couple on the 13th of October, right M: No. It is September, not October. W: OH, I’m sorry. Let me see here. Hmm. M: Are you all booked that night W: Well, not yet. We do have one suite available, complete with a kitchenette and a sauna bath. And the view of the sea is great, too. M: How much is that W: It’s only $ 200 dollars, plus a 10% room tax. M: （）

A．A non-smoking room．

B．A smoking room．

C．A suite with a kitchen．

D．A room with a great view．

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第10题

Ⅴ. Daily Conversation （10 points)Direction: Pick out the appropriate expression from the e

Ⅴ. Daily Conversation (10 points)

Direction: Pick out the appropriate expression from the eight choices and complete the following dialogue by blackening the corresponding letter on the answer sheet.

A. Can I take a message？

B. Not at all.

C. Please take it easy.

D. Is that OK？ E. Nice to meet you.

F. Don't worry.

G. But he panned to. H. What can I do for you？

56. A: Hello. May I speak to Mike please？

B: Just a moment. Mike! ... Mike! ... I'm sorry. He is out.______？

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