题目内容（请给出正确答案）

[主观题]

The key to a good interview is through preparation. If you have prepared yourself well, th

e interview will most likely run smoothly and you will present yourself confidently.

As soon as you are invited to attend an interview—or, better still, before you are called—start researching facts about the company. Probably, you will have done some re search before sending your letter of application. Now you need to identify additional information, such as the number of persons the company employs, specific fields in which it is involved, work for which it is particularly well known, its major products and services, places of branch offices, and the company's involvement in community activities.

You also need to prepare for different questions an interviewer may ask to test your readiness for the interview and the sincerity(诚意)of your application. You may be asked:

-Why do you want to join our organization？

-How do you think you can contribute to our company？

-Why do you want to leave your present employer？

-What salary do you expect？

If you have not prepared for such questions, and so hesitate before answering, an inter viewer may interpret your hesitation to mean you find a question difficult to answer or there are things you would rather hide. In either case, you may provide an entirely misleading impression of yourself.

Preparation for an Interview

Before you attend an interview, you should get the following information about the company:

1. The number of persons【46】.

2. Its main【47】.

3. Locations of its【48】and so on.

4. You also need to prepare to answer some【49】given by the interviewer.

5. The purpose of preparing for an interview is to provide【50】of yourself.

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第1题

The instruction in the first lnguge is key prt of good bilingul progrm.YB．NC．NGThe instruction in the first lnguge is key prt of good bilingul progrm.Y B．N C．NG

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第2题

A good worker in a key spot could， so _______ as he kept up production， take all the

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A. long

B. short

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第3题

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What is the key to earning money from something you like？

A．Picking the right hobby.

B．Making yourself good at it.

C．Keeping it fun.

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第4题

I’ve listened to Professor Smith’s tlkbout medicine,but I still hven’t got good understndi

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第5题

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第6题

According to the author, dealing with interpersonal conflict in the workplace __________.A

According to the author, dealing with interpersonal conflict in the workplace __________.

A．can be more difficult for engineers

B．is the key to success in the workplace

C．leads to the development of effective relationships

D．prevents workers from working for the common good

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第7题

—Good morning、I’d like to check out now please.—_________________

A、Pay the bill first.

B、Don’t go away.

C、Where are you going？

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第8题

Which of the statements is True？（）

A、After sales service is not important for online stores

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D、Good after sales service has nothing to do with customer loyalty

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第9题

请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”。 Good Communication Skills － Key to Success Good communication skills are the key to success in life, work and relationships. Without

请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”。

Good Communication Skills - Key to Success

Good communication skills are the key to success in life, work and relationships. Without effective communication, a message can turn into an error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly delivered.

The steps for good communication skills:

1. Know what to say. Understand clearly the purpose and intent of your message.

2. Know how to say it. Begin by making eye contact , which shows confidence. Then pay attention to your body language.

3. Listen. After you've finished talking, you should stop, listen, and look for feedback and clues of comprehension.

4. Reach understanding. To communicate well is to understand and be understood.More tips for developing good communication skills:

1. The better you are able to express yourself, the better your ability to communicate.

2. Practice your listening skills. Be considerate of other speakers by waiting until they are done before stating your views.

3. Learn to understand and appreciate different views by being open-minded. It will in turn, gain you more cooperation and understanding.

4. Avoid trying to communicate when in an emotional state. Take time to consider your position through before speaking.

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() 26. A message must be understood, interpreted or delivered correctly with communication.

() 27. When you talk with others you can pay little attention to your body language.

() 28. The better you are able to understand others, the better your ability to communicate.

() 29. Before stating your opinions, you'd better let the speaker finish his or her talking first.

() 30. Don't argue or debate with others if you feel angry or displeased.

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A、Diffie-Helinan

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第11题

A challenge in working in customer service is to ensure that you have focused your atten

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Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say I don’t know, but it should always be followed up by but let me find out or possibly but this person will be able to assist you. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question.

Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.

Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for.

1. The goal of customer service is to give customers an experience that meets their expectations.{T; F}

2. Leave your customer with an unanswered question is unacceptable.{T; F}

3. Both positive body language and negative body language are necessary in customer service.{T; F}

4. Eye contact is one of the most important aspects of positive body language.{T; F}

5. The underlined going the extra mile to help them in the last paragraph means going a long way to help them.{T; F}

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