When selecting hotel rooms, you need to maximize safety and security. Select a room located between the ______ and ______ floor.
A.6 th ; 8 th
B.2 nd ; 4 th
C.4 th ; 6 th
D.3 rd ; 5 th
A.6 th ; 8 th
B.2 nd ; 4 th
C.4 th ; 6 th
D.3 rd ; 5 th
第2题
Within Australia, Australian Hotels Inc. (AHI) operates nine hotels and employs over 2,000 permanent full-time staff, 300 permanent part-time employees and 100 casual staff. One of its latest ventures, the Sydney Airport Hotel (SAH), opened in March 1995. The hotel is the closest to Sydney Airport and is designed to provide the best available accommodation, food and beverage and meeting facilities in Sydney's southern suburbs. Similar to many international hotel chains, however, AHI has experienced difficulties in Australia in providing long-term profits for hotel owners, as a result of the country's high labour-coat structure. In order to develop an economically viable hotel organisation model, AHI decided to implement some new policies and practices at SAH.
The first of the initiatives was an organisational structure with only three levels of management -- compared to the traditional seven. Partly as a result of this change, there are 25 percent fewer management positions, enabling a significant saving. This change also has other implications. Communication, both up and down the organisation, has greatly improved. Decision-making has been forced down in many eases to front-line employees. As a result, guest requests are usually me without reference to a supervisor, improving both customer and employee satisfaction.
The hotel recognised that it would need a different approach to selecting employees who would fit in with its new policies. In its advertisements, the hotel stated a preference for people with some "service" experience in order to minimize traditional work practices being introduced into the hotel. Over 7,000 applicants filled in application forms for the 120 jobs initially offered at SAH. The balance of the positions at the hotel (30 management and 40 shift leader positions) were predominantly filled by transfers from other AHI properties.
A series of tests and interviews were conducted with potential employees, which eventually left 280 applicants competing the 120 advertised positions. After the final interview, potential recruits were divided into three categories. Category A was for applicants exhibiting strong leadership qualities, Category C was for applicants perceived to be followers, and Category B was for applicants with both leader and follower qualities. Department heads and shift leaders then composed prospective teams using a combination of people from all three categories. Once suitable teams were formed, offers of employment were made team members.
Another major initiative by SAH was to adopt a totally multi-skilled workforce. Although there may be some limitations with highly technical jobs such as cooking or maintenance, wherever possible, employees at SAH are able to work in a wide variety of positions. A multi-skilled workforce provides far greater management flexibility, during peak and quiet times to transfer employees to needed positions. For example, when office staff are away on holidays during quiet periods of the year, employees in either food or beverage or housekeeping departments can temporarily fill in.
The most crucial way, however, of improving the labour cost structure at SAH was to find better, more productive ways of providing customer service. SAH management concluded this would first require a process of "benchmarking". The prime objective of the benchmarking process was to compare a range of service delivery processes across a range of criteria using made up of employees from different departments within the hotel which interacted with each other. This process resulted in performance measures that greatly enhanced SAH's ability to improve productivity and quality.
The front office team discovered through this project that a high proportion of AHI club member reservations were incomplete. As a result, the service provided to these guests was below the standard promised to them as part of their membership agr
A.management
B.size
C.staff
D.policies
第3题
A.气象气候 meteorology and climate
B.地形地貌 topography
C.土壤 soil
D.水文要素 hydrology
第4题
A.light hammer and low fight
B.heavy hammer and high fight
C.heavy hammer and low fight
D.light hammer and high fight
第5题
A. determine types of protocols to be supported
B. determine the environment in which the router will be used
C. select the number of WAN ports required
D. select the number of LAN ports required
第6题
A.Because they know the course before they choose
B.Because they will become educated persons.
C.Because they will have chances to change their fates.
D.Because they may find passions to shape their futur
E.
第7题
A.气象气候 meteorology and climate
B.地形地貌 topography
C.土壤 soil
D.水文要素 hydrology
第8题
A. The type of application used on the network
B. The type of system bus used by the computers
C. The type of memory installed in each computer
D. The type of media used in the network topology
E. The type of protocols used in the network
F. The physical layout of the network hosts
第9题
A.The texts scripted and recorded in the studio
B.The texts with implicated concepts beyond the comprehension of students
C. The texts delivered through the accents other than RP or Standard American Pronunciation
D. The texts including structures and vocabulary beyond the ability level of the students
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