When you are asked to say a few words,you can think for a long time.（）

Why couldn‘t you ________ an answer when I asked you why you were late？

A. come upon

B. come up to

C. come up with

D. come out with

What do the results say about Jenny ().

A、She is not a happy person

B、She is an aggressive and boastful person

C、She got top marks in the English test

D、She got 62 points

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.

1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.

2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.

3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.

4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.

5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.

You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.

1. Hotel customers and hotel staff think the same about breakfast.{T、F}

2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.{T、F}

3. It’s not necessary to know about the customers’ needs and preferences. {T、F}

4. Questionnaires are useful in getting feedback from customers.{T、F}

5. Front-line staff have nothing to do with improving customer service.{T、F}

I had that confirmed to me when in one of my English classes my teacher told me not to talk to English people about three things politics, religion and money.(判断正误)

26.People in Iran are not happy to talk about their salary or their religion.()

27.People in England try to avoid personal questions.()

28.In Iran, it's rude to ask questions about salary and religion()

29.The writer was advised to avoid talking to English people about politics, religion and money.()

30.The main idea of the passage is culture shock.()

Every question has its time and place. It's perfectly acceptable, for instance, to ask "How do you feel？" if you are visiting a close friend in the hospital. When George Bernard Shaw, the famous writer of plays was in his eighties, someone asked him "How do you feel？" Shaw put him in his place. "When you reach my age", he said, "either you feel all right or you are dead".

According to the writer, greetings such as "How do you feel？

A．show one's consideration for others

B．are a good way to make friends

C．are proper to ask a man in action

D．generally make one feel uneasy

1.Linda was a few minutes late, so she had to wait for a few minutes in the office. ()

2.Linda thought she would never get this job at first. ()

3.Linda has never worked in radio or television before.()

4. Wilson’s secretary seened impressed with her other qualifi cations.()

5.Wilson asked Linda to start to work the following month.()

Every question has its time and place. It's perfectly acceptable, for instance, to ask "How do you feel？" if you're visiting a close friend in the hospital. But if the fellow is walking on both legs, hurrying to make a train, or sitting at his desk working, it's no time to ask him that silly question.

When George Bernard Shaw, the famous writer of plays was in his eighties, someone asked him "How do you feel", Shaw put him in his place. "When you reach my age", he said, "either you feel all right or you're dead."

1).According to the writer, greetings, such as "How do you feel？" _________ .

A. show one's consideration for others

B. are a good way to make friends

C. are proper to ask a man in action

D. generally make one feel uneasy

2).The question "How do you feel？" seems to be correct and suitable when asked of ________ .

A. a man working at his desk

B. a person having lost a close friend

C. a stranger who looks somewhat worried

D. a friend who is ill

3).The writer seems to feel that a busy man should _________ .

A. be praised for his efforts

B. never be asked any question

C. not be bothered

D. be discouraged from working so hard

4).George Bernard Shaw's reply in the passage shows his ________ .

A. cheerfulness

B. cleverness

C. ability

D. politeness

5)."You've put a bug in his ear "means that you've _________ .

A. made him laugh

B. shown concern for him

C. made fun of him

D. given him some kind of warning

A.why

B.what

C.when

D.which

When you create an account, you are typically asked to enter a username and （）.

A. keyB. keywordC. passwordD. user ID

But if you're unhappy, it can't do you any good to smile, can it？ Not true. Apparently, the positive effects of smiling are just the same whether you feel like smiling or not. Scientists in California asked a group of actors to act five different feelings; happiness, sadness, anger, surprise and fear—just using their faces. Changes in their heart rate, blood pressure and temperature were written down. Most of the feelings they acted didn't cause changes, but when the actors smiled, their heart rate and their blood pressure went down. This happened to make them feel better.

A sense of humor also helps to keep things in perspective. Interfering friends or a flat tire won't seem quite so bad if you can see the funny side. So if you find yourself in a stressful situation, try to imagine how it must seem to an outsider with a sense of humor and let yourself laugh. A psychologist writes, " If people try to show a positive reaction instead of a negative one, this will eventually become part of their personality. If you start to laugh, in time you will actually become happier.

How do people differ from other animals？