—Who made a phone call to me just now ,David?—I don't know, but is was a girl's
—Who made a phone call to me just now ,David?
—I don't know, but is was a girl's_____.
A.sound
B.singing
C.noise
D.voice
—Who made a phone call to me just now ,David?
—I don't know, but is was a girl's_____.
A.sound
B.singing
C.noise
D.voice
第1题
In his job as sales support associate , Cal helps four busy salespeople at a company that sells flooring , wallpaper ,
and countertop materials for kitchens and bathrooms. The
company , Floors &. More , has four locations , each in a different city.
All the salespeople have cubicles , though they spend most of their time madding sales presentations in people's homes. Cal's job is to process the salespeople's orders. When a
problem - such as a back order - comes up. he puts his paperwork back on the appropriate person' s desk. Cal has anyone suggested that he do so. He sometimes runs out of things to do. When that happens , he waits in a cubicle until something comes up.
In the showroom , the receptionist. Angelica. also has a cubicle. Angelica answers all incoming calls. The phone rings 10 to 20 times per hour. Most calls are for the salespeople. Angelica takes messages (usually just a name and number) for the absent salespeople. If showroom customers have a question. they often must wait until angelica is between phone calls. Sometimes. if a caller isn't someone she knows , she puts the call on hold and answers
a question with the phone resting on her shoulder.
Occasionally customers in the showroom approach Cal with a question. Sometimes he just says , "I' m not a salesperson; I can't help you." At other times. Cal tells them they'll have to wait for Angelica or make an appointment with one of the salespeople. The salespeople , however , do not have telephones with them when they are out of the
showroom , and Angelica does not schedule appointments for them.
26. What does Cal do as a sales support associate?
A. He sells materials to salespeople.
B. He processes the salespeople' s orders.
C. He makes arrangements with customers.
27. Which of the following is true about Cal?
A. He helps dozens of salespeople.
B. He offers rewards to salespeople.
C. He presents the problem to the appropriate people.
28. Which of the following is NOT Angelica' s job?
A. Answering calls.
B. Leaving messages.
C. scheduling appointments.
29. Customers in the showroom Cal.
A. sometimes inquire
B. always meet
C. never talk to
30. Cal is Angelica's ().
A. external customer
B. internal customer
C.service provider
第2题
A.Rose is attracted by Cal’s talents
B.Rose is forced by her snobbish mother
C.Cal loves her so much
D.Cal is a steel magnate who is very wealthy
第3题
B、A poor guy who is betrayed by his beloved fiancée
C、A generous man who sympathizes the impoverished people
D、A warm-hearted and grateful person
第4题
A.it was very extraordinary homicide
B.the killer was such a merciless one
C.the woman’s neighbors didn’t call the police
D.the killer should have tried three times before he was able to kill the woman
第5题
【C1】
A.hopefully
B.unfortunately
C.interestingly
D.unluckily
第6题
A.hang up
B.hung up
C.hang down
D.hung down
第8题
A.haven't received
B.didn't receive
C.hadn't received
D.would not receive
第9题
A.which
B.who
C.where
第10题
LYCOS PHONE
Welcome
Thank you for making LYCOS PHONE your choice of cellular phone while you travel. LYCOS PHONE has provided you with friendly service and easy-to-use equipment for many years. You will enjoy the excellent service and experience the convenience and security of our products.
Your Call Costs
You are responsible for all calls made from this phone. It is advisable to keep the keypad locked to avoid making calls by mistake when the phone is in a pocket or in a handbag. The detailed rate sheet for all service regions in the world is enclosed.
Questions or Problems
If you have a problem making or receiving calls, first refer to the enclosed trouble-shooting guide. You can resolve most of the problems by doing that. If you still have trouble, you can contact our customer support center.
Lost or Stolen
In the event your phone is lost or stolen, you should call our 24-hour,
7-day-a-week hotline at 919-686-1010 immediately and report the problem.
Remember: you are responsible for any calls made from this phone.
Billing
When the phone is returned to us, all the call data is collected from the network carriers and then processed. The whole process will take 5-6 weeks.
What is the purpose of this document?
A.To explain how to make a long distance call
B.To outline services of a cell phone provider
C.To illustrate the problems related to using a phone overseas
D.To provide a trouble-shooting service
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