Etiquettes and customs are not written in law but are shared throughout a community.(
Etiquettes and customs are not written in law but are shared throughout a community.()
Etiquettes and customs are not written in law but are shared throughout a community.()
第1题
A.Wedlock
B.Lobola
C.Mang nian (盲年)
D.Six Etiquettes (六礼)
第2题
(1)将考生文件夹下的自由表“custo”添加到数据库“客户”中。
(2)将“客户联系”表的记录拷贝到“custo”表中。
(3)对数据库客户下的表eusto,使用报表向导建立报表myreport,要求显示custo表中的全部字段,无分组,报表样式使用“经营式”,列数为2,方向为“纵向”,报表标题定为“定货浏览”。
(4)对数据库客户下的“定货”表和“客户联系”表,用视图向导建立视图myview,要求显示出“定货”表中的字段“订单编号”“客户编号”“金额”和“客户联系”表中的字段“公司名称”,并按照“金额”排序(升序)。
第3题
点击播放听力音频:
A.Conductor andpassenger.
B.Teacher and student.
C.Salesman and customer.
D.Boss and secretary.
第4题
A.therefore B.finally C.up D.defined E.on
Etiquettes simply mean good manners.Don't mess ____1 your interview by being brash.Follow these simple etiquette tips to come across as a well-groomed and perfect candidate.So,____2 your resume has landed you a job interview.This is your first opportunity to make a lasting impression _____3 the organization of your dreams.When your interview begins,however, job sills become secondary.What matters more now.is the kind of person you are.Your manners-good or bad will show them who you really are.
Etiquette can be _____4 simply as the grand set of all good manners.Etiquette is a language used to relate your respect and consideration to others.____5,the day of your interview is not the time to appear unprofessional,disrespectful of inconsiderate by violating any of the following etiquette
第5题
阅读理解:阅读下面的短文,根据文章内容进行判断,正确写“T”错误写“F”。
Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.
1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.
2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.
3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.
4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.
5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.
You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.
1. Hotel customers and hotel staff think the same about breakfast.{T、F}
2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.{T、F}
3. It’s not necessary to know about the customers’ needs and preferences. {T、F}
4. Questionnaires are useful in getting feedback from customers.{T、F}
5. Front-line staff have nothing to do with improving customer service.{T、F}
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