Passport, please?-().

A．Thank you very much.

B．Nice to see you here.

C．Certainly. What's your name please？

D．Sorry. Can I see your passport please？

—_____________________

— Fire, fire service please! There's a huge fire here.

A、911, how may I direct your call？

B、How may I help you？

C、What can I do for you？

Caller: Hi, is Jill there, please？

Mary: __________

A、Hold on.I'll get her.

B、No,she isn't here.

C、Yes,she lives here.

D、Yes,what do you want？

-- Hi, is John there, please？

-- _____

A. Hold on, I'll get him.

B. No, he isn't here.

C. Yes, he lives here.

D. yes, what do you want.

A.Hold on.I' II get her.

B.No, she isn' t here.

C.Yes, she lives here.

D.Yes, what do you want?

A. Yes, Madam. How can I help you？

B. Oh, yes, please.

C. I see. What kind of account, please？

D. You can do whatever you like.

—Hi, is Mary there, please？

—______________

A.Hold on. I’ll get her.

B.No, she isn ’t here.

C.Yes, she lives here.

D.Yes, what do you want？

A.Yes, please

B.No, go ahead

C.Sure, please

—Do you mind if I smoke here？

—__________

A. Yes, certainly not.

B. No, please don’t.

C. Sorry, it’s forbidden here.

D. Yes, I mind.

This is our _______. So you can do what you need to do here.

A、substance

B、schedule

C、notice

D、noun

听力原文：W: Dan，did you want to see me？

M: Oh，yes，Sue，please sit down．We need some help．

W: What can I do？

M：Look at this schedule．There are four conferences in April．And there aren't enough representatives to cover all of them．

W: But I am not on the executive staff．

M: I know，but you have studied management and merchandising．And we have openings for more managerial people．There is a good opportunity for you here．

W: That sounds wonderful．But what do you want me to do？

M: There's a conference in Seattle on the 18th of April．I want you to represent us．

W: That's a big responsibility

M: You'll do very well，and I'm pretty sure．

W: Is there a lot to learn？

M: There are a few things，but they aren't difficult．

W: There isn't much time left．Can I start now？

M: There are some reports on the previous conferences in the files．You can study those．

W: Can you give me any guidelines about etiquette in other countries？

M: There are several overall guidelines that apply to international conferences．

W: Then where can I find all the country-specific information？

M: Usually you can call that country's embassy or consulate．Most of them have printed materials for business visitors．And there are also travel books available at public libraries．If you don't have enough time，you can also ask Sally，as she attended the conference there last time．

W: Great．And will our company arrange for transportation？

M: Yes．Tell the travel department about what you think you'll need，and they can make arrangements for you．

W: Thank you．I will give it my best shot.

(23)

A．There are not enough efficient managers.

B．It lacks in guidelines for new employees.

C．The conference schedule should change immediately.

D．It is short of representatives for conferences.