I have much business that has ____ my answering your letter.

Philip: Danny, I got fired this morning. Could you help me？

Danny: How come？ Last time I saw you, you told me it was a good job and you would like to take it as a career.

Philip: ________________ In a word, I didn't do a good job of it. I messed up a business deal that would make several million dollars.

A、I have many words to say.

B、There is much to discuss.

C、It's a long story.

D、It's a long-time talk.

M: Yes, but business and economy classes were full I had to upgrade to first.

Q: What are the man and woman discussing？

(17)

A．Enrolling in a business class.

B．Airline reservations.

C．Concert tickets.

D．An important meeting.

Business cards are less important in American culture than they are in Asian culture. But knowing the right way to handle business cards is a useful skill wherever you are.

Requesting someone's business card is a straightforward(直截了当的、坦率的)process. You need only say: "Do you have a business card？" or "May I have your business card？"

When you want to present your own card, you can say, "Here's my card. Feel free to call me if you have any other questions." Or, you might say, "Please send the information to this address. I look forward to hearing from you soon."

It's not polite to directly refuse a request from someone for your business card. Instead, you can say, "Sorry, but I'm afraid I'm all out at the moment." or "l forgot to bring them with me."

When you do receive a card, say "Thank you" and examine it briefly before putting it away.

1.In America,().

A.one does not use business cards

B.one uses business cards everywhere

C.one uses business cards but not as often as one does in Asia

D.one uses business cards much more often than one does in Asia

2.If you know how to handle business cards, you will（）.

A.be absolutely successful

B.get help from others

C.make everybody happy

D.find the knowledge helpful

3.To politely refuse a request for business cards, you may say the following except().

A.Sorry, but I can't satisfy you

B.Sorry, but I'm afraid I’m all out at the moment

C.I forgot to bring them with me

D.Sorry, but I don't have a business card

4.From the passage we can infer that().

A.business cards are the key to success

B.business cards should be beautifully designed

C.you should always carry your business cards

D.handling business cards skillfully is important

5.The word “examine” (Line 1, Para. 5) is closest in meaning to().

A.search for

B.test

C.look at

D.research

Palmer: Hello, Mr Tang, how are you？ It is nice to meet you again.

Tang: How are you？ Mr Palmer．It's really a pleasure to see you here again．I do hope you have had a very enjoyable trip from London.

Palmer: I must confess that the air trip is really a long one．But, you see, the air-lines are very comfortable so that one does not feel tired at all the end of the journey.

Tang: Glad you have had a pleasant trip．I have to doubt you are comfortably settled and find things at the hotel satisfactory.

Palmer: Everything is perfect, thank you．Well, now, Mr Tang, if you don't mind, I'll talk shop with you directly.

Tang: Perfectly all right with me．In fact, we'd better talk over our business first and then have a chat afterwards．You wish to take up the subject of the Arbutus, don't you ？

Palmer: That's right．You see, Mr Tang, you have probably been advised of the serious damage done to the last consignment of 60 cases of Arbutus．Upon its arrival in London on board s．s．Coma, it was found, much to our regret, that about 50% of the cases were leaking．Closer inspection by the Health Officers showed that the contents were considered unfit for human consumption.

Tang: Just a minute, if you please, Mr Palmer．Have your people in London discovered what were the exact causes of the leakage？ It was rather a singular case, for thousands of tons of this product have been exported and this seems to be the only case of having been damaged en route.

Palmer: I am sorry I have to say it was not en route．It was definitely damaged prior to loading onto the s．s．Coma．You may think it a singular case, yet the fact remains that this has made it necessary for us to file a claim on you．Here, Mr．Tang, I have brought along with me the certificate issued by the London Health Officer．It speaks for itself．As to the causes, closer inspection and examination by our cargo handling people revealed that the leakage of juice was brought about by damaged tins．They were evidently broken through careless handling while being loaded into the ship's hold in Shanghai dock.

Tang: As I have said before, the whole business is most unfortunate．We have never come across such a case of damage during loading.

Palmer: I have to remind you that our terms are C.I．F London port．While we have full confidence in your Commodities Inspection Bureau in its capacity of quality inspection, this is a case which occured after their sampling and analysis at the works．And the broken tins through careless handling and deterioration of contents en route necessarily about this state of affairs．Now, Mr Tang, you are well aware that our business has just started this branch of activities and the losses thus sustained will be a blow to this department．I am sure you will think it fair on our part when we suggest that the total value of the parcel should be reduced by 50% and that you should give us an allowance by way of credit for the amount to be set against our future purchases of canned fruits from you.

Tang: To be fair to your company, I am directed by my Shanghai Branch to settle this issue with you amicably on condition that you give us a certificate issued by your Health Department．Now that this is available, I think everything will be in order.

Palmer: I am so glad to hear of your ready agreement．Your fairness in business dealings is really unsurpassed．Shall we send you a letter confirming this？

Tang: As soon as you send us a letter confirming this conversation, we'll send you a reply immediately.

Palmer: Thanks ever so much for your co-operation, Mr Tang．Good-bye.

Tang: Good-bye Mr Palmer．Come over here when you are through with your business and we'll have a friendly chat.

I felt that it was perfect chance to up-sell. I checked the booked room with the guest, “Thank you very much for your reliance on our hotel, Mr. Gao. It’s my pleasure to serve you. This time, you have ordered a standard large-bed non-smoking for three nights, right？” “Yes.”

”I suggest you are on a business, right？ I’d like to suggest you try our executive floor. It’s newly decorated, and you will enjoy the top-level service. And there are many preferential treatments.”

“Really？ Then what preferential treatments can I have if I take that？”

“Mr. Gao, you need to use the internet to deal with you business, right？ The Internet service is not free, but you may have one-hour free Internet use each day if you take the ECF. In addition, 80 yuan’s free laundry service, 6 tins of free soft drinks, and so on. And for all of these, you will only need to pay another 20 yuan.”

Here I stopped to observe the reaction of the guest. He kept silence for a while, looking hesitated. Then I said. “Maybe your concern is not how much you will pay, but rather whether the room is worth the price. Would you like to make your decision after having a look at the show room？”

The guest felt very hard to turn down my warm-hearted offer, so he decided to take an executive room for three nights.

30、The guest booked a deluxe room in Lisa’s hotel（）

31、Lisa wanted to earn more money by recommending a higher-priced room（）

32、The guest can use the Internet for free is he takes the executive room（）

33、Lisa really knew why the guest hesitated（）

34、At last, the guest accepted Lisa’s suggestion（）

Dear Ms. Pascal,

I would appreciate very much an opportunity to meet with you and demonstrate how my unique experience and education could be of particular advantage to your company’s future growth.

My practice last summer at Pascal Business Systems helped me focus on my academic and career goals. My fourteen weeks with your company involved sales support activities including preparing brochures and catalogs，coordinating trade shows，providing data and information to salespeople in the field，and interacting with customers.

During the past two semesters I have concentrated on developing my electronic publishing and business communication skills. I am confident that I Can improve the ways in which Pascal Business Systems provides support for field marketing representatives. This would include designing and maintaining an online catalog which could be coordinated with current inventories(库存清单).

I am available for an interview at your convenience and look forward to an opportunity to discuss ways to improve operations and communications with field locations and sales. Thank you for your kind consideration.

Sincerely，

Lourdes Santiago

56. How long did Lourdes Santiago work at Pascal Business System？

______________________________

57. What activities was he involved in when he had his practice in the company？

A whole variety of____________________________.

58. What special skills did Lourdes Santiago develop during the past two semesters？

He developed electronic publishing and_________________________

59. What could he do to help support the field marketing representatives？

By designing and maintaining__________________________

60. What is ？

Lourdes Santiago writes the letter to ask for__________________________.