We often make a careful list which we ________ as we finish each item
A.check in
B.make up
C.check off
D.look upon
A.check in
B.make up
C.check off
D.look upon
第1题
Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.
Top notch service will create______2___and a returning customer, which is what we all must strive for.
Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.
Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.
A. vitalB. optionalC. priorityD. offeredE. loyalty
第2题
Comfortconcernfurthermoresuppress
Drugintegratehomemakercompel
Knowledgemeantimerespectshame
1.I don ’ t want to go out for a walk; ____________, I don ’ t have time to do so.
2.The _________ __ __ that he had arrived at the airport safely made his parents very happy.
3.The frequent ___________ of her own feelings has made her rather reserved.
4.Two groups ___________________ into one team in order to make it stronger.
5. In some countries, women become __________ _after they get married.
6. The conference will begin in an hour; in the___ __________, let ’ s have a cup of tea.
7.It is such a(n) _ _ _________ order that everyone of us must obey it; otherwise, we will be dismissed.
8. His kindness and care gave his mother great __ ____ _____.
9. The teacher is so _____ that we are all very ______ .
10.Juvenile delinquency is often the result of ___ _________abuse.
11.She showed a great deal of ___ _ _____ about her husband ’ s illness, since the doctor told her it was life-threatening.
12.She felt so sorry for his ____ ___ _____ behavior. at the meeting t his morning in front of so manycolleagues.
第3题
A.take advantage of
B.take care of
C.make out of
D.make use of
第4题
What is the problem with human beings according to Amrit Desai?
A、We have become addicted and greedy consumers
B、We ignore the connection between our demands and the exploitation of Earth.
C、We care for our earth a lot.
D、We often abuse the natural resources for our well-being.
第5题
A、bonuses
B、dilemmas
C、resources
D、limitations
第6题
A.struggle
B.playing
C.trying
D.to try
第7题
A、I don' t care
B、OK. Thursday is fine with me
C、Nevermind
D、It doesn' t matter
第8题
186. Do you sometimes argue about what seems to you to be simple fact? Do you argue whether it’s cold outdoors or whether the car in front of you is going faster than the speed limit? If you get into such arguments, try to think about the story about the six blind men and the elephant. The first blind man who felt the elephant’s trunk said it was like a snake. The second who felt the elephant’s side said it was like a wall, while the third said it was like a spear as he touched the animal’s tusk. The fourth, who had hold of the elephant’s tail insisted that it was like a rope. The fifth man said it looked like a tree as he put his arms around one of the elephant’s legs. The sixth, who was tall and got hold of the elephant’s ears, said it was like a huge fan. Each man’s idea of the animal came from his own experience. So if someone disagrees with you about a “simple fact”, it’s often because his experience in the matter is different from yours. To see how hard it is for even one person to make up his mind about a “simple fact”, try this simple experiment. Get three large bowls. Put ice water in one. Put hot water in the second. Put lukewarm water in the third. Now put your left hand in the ice water. Put your right hand in the hot water. After thirty seconds, put both hands in the lukewarm water. Your right hand will tell you the water is cold. You left hand will tell you it’s hot! [共5题]
(1) What makes people think about simple facts differently?
(A) The fact that simple facts differ from one another.
(B) The fact that people have different experience in the same simple fact.
(C) The fact that people often disagree with on another.
(D) The fact that it’s hard to make up one’s mind about simple facts.
(2) Which of the following temperature is the closest to the meaning of the word “lukewarm” in the last paragraph?
(A) Above 0℃. (B) Above 40℃. (C) Above 20℃. (D) Below 0℃.
(3) The writer’s advice is ________.
(A) we should never think about simple facts
(B) we should never judge something with a one-sided view
(C) we should not agree about simple facts
(D) we must learn from the six blind men
(4) After reading the last paragraph, we may think of ________.
(A) Newton’s law
(B) Crallilao’s theory of falling objects
(C) Einstein’s theory of relativity
(D) Marx’s On Capital
(5) The main idea of this passage is ________.
(A) people often judge something according to his own experience
(B) people often agree about simple facts
(C) it’s hard for a person to make up his mind about a simple fact
(D) don’t care too much about simple facts
第9题
A、implicature
B、Deixis
C、Pragmatics
D、Inference
第10题
"Resumes arrive with stains. Some candidates don't bother to spell the company's name correctly. Once I see a mistake, I eliminate the candidate," Crossley concludes. "If they cannot take care of these details, why should we trust them with a job?"
Can we pay too much attention to details? Absolutely. Perfectionists struggle over little things at the cost of something larger they work toward. "To keep from losing the forest for the trees, "says Charles Garfield, associate professor at the University of California, San Francisco," we must constantly ask ourselves how the details we're working on fit into the larger picture. If they don't, we should drop them and move to something else."
Garfield compares this process to his work as a computer scientist at NASA. "The Apollo II moon launch was slightly off-course 90 percent of the time," says Garfield, "but a successful landing was still likely because we knew the exact coordinates of our goal. This allowed us to make adjustments as necessary. "Knowing where we want to go helps us judge the importance of every task we undertake.
Too often we believe what accounts for others' success is some special secret or a lucky break. But rarely is success so mysterious. Again and again, we see that by doing little things within our grasp well, large rewards follow.
According to the passage ,some job applicants were rejected ______.
A.because of their inadequate attention paid to details, such as the stains and misspelt company name
B.because of their inadequate education as shown in their poor spelling in writing a resume
C.because they failed to give a detailed description of their background in their applications
D.because they eliminated their names from the applicants list themselves
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