A.McDonald's
B.Pizza Hut
C.British Petroleum Amoco
D.Hewlett Packard
E.Ford Motor Company
如搜索结果不匹配，请 联系老师 获取答案
更多“According to your text, which …”相关的问题
第1题
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you careA、Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
1. At whom do angry customers tend to aim their dissatisfaction and complaints？ {A、B、C}
A. staff members
B. company managers
C. those who accompany them
2. When a customer shouts rudely at you, you should {A、B、C}.
A. argue back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
3. The underlined sentence “Use your ears more than your mouth” means {A、B、C}.
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
4. When dealing with an angry customer, which is NOT the right attitude？ {A、B、C}
A. Be concerned.
B. Be patient.
C. Be amused.
5. Which of the following statements is true according to the passage？ {A、B、C}
A. When the customers complain, you needn’t listen carefully.
B. You needn’t say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
第2题
–– How is your brother these days？
–– He hasn’t been too well recently.
–– ______What’s the matter？
–– I think he ’s been overworking.
A: It ’ll be pleased to hear you ask after him.
B: That ’s not too bad.
C: I ’m sorry to hear that.
D: I ’ te ll him what you said.
第3题
a．Please state your best terms and discount for cash．
b．Please put us on your very best shipping terms as regards discount．
c．We shall be glad to have your specific inquiry．
d．We have received an inquiry for the goods from the firm．
e．Please put us on your best terms，as this order forms part of a contract．
f．please let us have information as to the price and quality of the goods．
g．We invited inquiries for the goods from the customers．
h．Will you please let us have a list of items that are imported by you．
i．We answered the inquiry received from the firm．
j．Would you care to send us some samples with the quotations？
第4题
This is especially true in fast impressions. According to research from Princeton University, people assess your competence, trustworthiness, and likeability in just a tenth of a second, solely based on the way you look. The difference between today’s workplace and the “dress for success” era is that the range of options is so much broader. Norms have evolved and fragmented. In some settings, red sneakers or dress T-shirts can convey status; in others not so much. Plus, whatever image we present is magnified by social-media services like LinkedIn. Chances are, your headshots are seen much more often now than a decade or two ago. Millennials, it seems , face the paradox of being the least formal generation yet the most conscious of style. and personal branding. It can be confusing. So how do we navigate this？ How do we know when to invest in an upgrade？ And what’s the best way to pull off one that enhances our goals？ Here are some tips:
41_________________ As an executive coach, I’ve seen image upgrades be particularly helpful during transitions-when looking for a new job, stepping into a new or more public role, or changing work environments. If you’re in a period of change or just feeling stuck and in a rut, now may be a good time. If you’re not sure, ask for honest feedback from trusted friends, colleagues and professionals. Look for cues about how others perceive you. Maybe there’s no need for an upgrade and that’s OK.
42.__________________ Get clear on what impact you’re hoping to have. Are you looking to refresh your image or pivot it？ For one person, the goal may be to be taken more seriously and enhance their professional image. For another, it may be to be perceived as more approachable, or more modern and stylish. For someone moving from finance to advertising, maybe they want to look more “SoHo.”(It’s OK to use characterizations like that.)
43.____________________ Look at your work environment like an anthropologist. What are the norms of your environment？ What conveys status？ Who are your most important audiences？ How do the people you respect and look up to present themselves？ The better you understand te cultural context, the more control you can have over your impact.
44._____________________ Enlist the support of professionals and share with them your goals and context. Hire a personal stylist, or use the free styling service of a store like. Crew. Try a hair stylist instead of a barber. Work with a professional photographer instead of your spouse or friend. It’s not as expensive as you might think.
45_____________________ The point of a style. upgrade isn’t to become more vain or to spend more time excessing over what to wear. Instead, use it as an opportunity to reduce decision fatigue. Pick a standard work uniform. or a few go-to options. Buy all your clothes …. once with a stylist instead of shopping alone, one article of clothing at a time.
A、Create a new image of yourself
B、Decide if the time is right
C、Have confidence in yourself
D、Understand the context
[E] Work with professionals
[F] Know your goals
[G] Make it efficient
41__________________
43
45
42
44
请帮忙给出每个问题的正确答案和分析，谢谢！
第5题
第6题
According to the passage，your supervisor is most likely your______．
A．visitor
B．teacher
C．workmate
D．1eader
第7题
The goods you made according to the sample given are ()your favor.
A、to
B、with
C、in
D、of
第8题
GroUP work: Page 28 Report: Fallacies Discuss the topic according to the requirements on page 28. Present your report in English. Write down the names of your group members on the first/ last page of your PPT.
第10题
According to the author, a mature mind will enable you to ______.
A．work better in your life
B．gain knowledge
C．acquire an education
D．learn without books and teachers
第11题
A. According
B. As per
C. As
D. About
为了保护您的账号安全，请在“赏学吧”公众号进行验证，点击“官网服务”-“账号验证”后输入验证码“”完成验证，验证成功后方可继续查看答案！
微信搜一搜
赏学吧
微信搜一搜
赏学吧
