题目内容 (请给出正确答案)
[单选题]

下面那几个句子可以表示“客户提出投诉要求”?

A.Please arrange immediate delivery or compensate for the late delivery.

B.It was found that upon examination that 16 pieces were missing.

C.As the goods are not in conformity with the L/C, we have to file a claim against you.

D.We have to claim on you for USD 2,000.

答案
Please arrange immediate delivery or compensate for the late delivery.;As the goods are not in conformity with the L/C, we have to file a claim against you.;We have to claim on you for USD 2,000.
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更多“下面那几个句子可以表示“客户提出投诉要求”?”相关的问题

第1题

下面哪几个句子可以用来表示“卖方提出了解决客户投诉问题的方法”?

A.To compensate for your loss, we will grant you a reasonable discount for the future orders.

B.If you cancel the claim, we will try to make you a reasonable compensation in our future deals.

C.We cannot acknowledge your claim for the loss due to defective packing.

D.As it is a matter concerning the insurance, we suggest that you refer the claim to the insurance company.

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第2题

下面哪个句子可以用来表示“卖方拒绝客户投诉要求”?
A.We are prepared to make compensation but not the amount you claimed because we cannot see why the loss should be 50% more than the value of the goods.###SXB###B.We regret for the loss you have suffered and agree to compensate you by USD 800.###SXB###C.We take all customers’ comments seriously, so we would like to cover the cost of replacing the defective goods.###SXB###D.To compensate for your loss, we agree to allow you a deduction of 15% off
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第3题

下面哪几个句子能表示“客户投诉某个具体的产品问题”?

A.On unlocking the cases, we have found that the goods have been partly damaged.

B.We were surprised to find that the quality is inferior to that of the sample.

C.It was found upon examination that 3 cartons were missing.

D.We expect compensation from you for the loss.

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第4题

下面哪个句子不能用来表示“卖方愿意针对客户投诉提供帮助”?

A.To assist your claims, we are willing to offer you the necessary documents as requested.

B.We are very concerned about the punctual delivery and we are contacting our carrier for the whole matter.

C.We will investigate the whole matter and give you response ASAP.

D.We are asking for a complete refund for the short weight.

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第5题

提高客户满意度,接纳客户投诉的正确方法是()

A.为挽回企业信誉不惜代价

B.倾听投诉,向投诉者表示衷心感谢

C.顾客投诉合理,赔礼道歉

D.布置一个专门的顾客投诉接待室

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第6题

1. 客户投诉的正面价值包括

A.帮助企业意识到自身的不足

B.帮助企业改进产品

C.有效解决投诉可以获得客户忠诚

D.低比例的客户投诉可以提升客户对产品的认知

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第7题

下面哪个词组不属于“客户投诉的问题”?

A.short weight

B.short shipment

C.insurance coverage

D.late delivery

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第8题

客户投诉有损企业的形象,但是通过处理投诉,能够变“不利”为“有利”,化解客户投诉,使客户满意
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第9题

命令式顾名思义仅仅可以用来表示含命令语气的句子。
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第10题

下面不属于处理客户投诉时要遵循的原则()。

A.正确的服务理念

B.等待处理

C.分清责任

D.留档分析

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