针对一家你心仪的公司问答下面的面试问题： Could you please provide us with an example of a difficult situation or problem that you’ve faced and how you went about resolving it and what the outcome was？. 内容：回答由以下三个要素构成： （1) Description of a difficult situation or problem （2) Actions you took to resolve it （3) What the result was 要求： （1) 使用英文回答，字数不限。 （2) 将回答的文本和录音提交：音频文件（限MP3格式）上传到附件；文本内容放在答题框内。文本要和音频一致。 （3) 提交文件的命名方式统一为：Q2+在校/在职/其它+个人注册名.mp3