(d) Suggest a set of SIX performance measures which the directors of SSH could use in order to assess the
quality of service provided to its clients. (3 marks)
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更多“（d) Suggest a set of SIX perfo…”相关的问题
第1题
A.set aside
B.put away
C.make up
D.account for
第2题
It looked like nothing could change his life．It was not until the day that his father died．He left the boys andwent to help his mother who sold food by the roadside．
He really pitied his mum and wanted to do something to support her．He loved reading cartoon(漫画)books andhad been collecting them for years，SO he decided that he should sell them．Soon he realized that his books were verypopular．So he made up his mind to set up his own business．He went around buying cartoon books from otherpeople．He bought them for 25％and then sold them for half price．
These days，he doesn’t have to go around looking for cartoon books because there are always people coming tohis shop to sell their old ones．He now has a monthly income of about 55，000 baht(泰铢)．
He was a“troublemaker”to his teachers but he is a hero to me．If you are judged by your teachers as a“badstudent”．I suggest you ignore what they say．Just do your best in everything．Don’t give up so eas-ily，Believe me ，one day you could be successful,too.
Why does the author think some people should say“sorry”to Peter？
A.They refused to help him．
B.They considered him hopeless．
C.They looked down on his parents．
D.They made him give up his friends．
What did Peter do after his father died？A.He worked at a market．
B.He learnt to draw pictures．
C.He started his own business．
D.He continued his c011ege studies．
How does Peter get second．hand cartoon books now？A.He buys them from bookstores．
B.He goes around collecting them．
C.He borrows them from his friends．
D.He waits for people to sell them to him．
The word ignore in paragraph 6 is closest in meaning to_________．A.take no interest in
B.pay no attention to
C.believe in
D.stick to
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第3题
The parliament also agreed to ban websites that “incite excessive thinness” by promoting extreme dieting. Such measures have a couple of uplifting motives. They suggest beauty should not be defined by looks that end up impinging on health. That’s a start. And the ban on ultra-thin models seems to go beyond protecting models from starving themselves to death - as some have done. It tells the fashion industry that it must take responsibility for the signal it sends women, especially teenage girls, about the social tape-measure they must use to determine their individual worth.
The bans, if fully enforced, would suggest to women (and many men) that they should not let others be arbiters of their beauty. And perhaps faintly, they hint that people should look to intangible qualities like character and intellect rather than dieting their way to size zero or wasp-waist physiques.
The French measures, however, rely too much on severe punishment to change a culture that still regards beauty as skin-deep — and bone-showing. Under the law, using a fashion model that does not meet a government-defined index of body mass could result in a $85,000 fine and six months in prison.
The fashion industry knows it has an inherent problem in focusing on material adornment and idealized body types. In Denmark, the United States, and a few other countries, it is trying to set voluntary standards for models and fashion images that rely more on peer pressure for enforcement.
In contrast to France’s actions, Denmark’s fashion industry agreed last month on rules and sanctions regarding the age, health, and other characteristics of models. The newly revised Danish Fashion Ethical Charter clearly states: “We are aware of and take responsibility for the impact the fashion industry has on body ideals, especially on young people.’
The charter’s main tool of enforcement is to deny access for designers and modeling agencies to Copenhagen Fashion Week, which is run by the Danish Fashion Institute. But in general it relies on a name-and-shame method of compliance. Relying on ethical persuasion rather than law to address the misuse of body ideals may be the best step. Even better would be to help elevate notions of beauty beyond the material standards of a particular industry.
21. According to the first paragraph, what would happen in France？
A.Physical beauty would be redefined.
B.New runways would be constructed.
C.Websites about dieting would thrive.
D.The fashion industry would decline.
The phrase “impinging on” (Line 2, Para 2) is closest in meaning to____A.heightening the value of.
B.indicating the state of.
C.losing faith in.
D.doing harm to.
Which of the following is true of the fashion industry？A.The French measures have already failed.
B.New standards are being set in Denmark.
C.Model are no longer under peer pressure.
D.Its inherent problems are getting worse.
Which of the following may be the best title of the text？A.The Great Threats to the Fashion Industry
B.Just Another Round of Struggle for Beauty
C.A Dilemma for the Starving Models in France
D.A Challenge to the Fashion Industry’s Body Ideals
A designer is most likely to be rejected by CFW for ____A.setting a high age threshold for models.
B.caring too much about models’ character.
C.showing little concern for health factors.
D.pursuing perfect physical conditions.
请帮忙给出每个问题的正确答案和分析，谢谢！
第4题
A council, among other things, improves communication and spurs improvement of operations. Remember that the secret to success is dialogue—the exchange of ideas and opinions. Focus on problems your customers have. Spell out your goals and objectives.
Each meeting should have a specific objective to accomplish. Determine the meeting's frequency. If you want to implement a strategic plan, an annual meeting may be enough. If you want to focus on operational issues, more meetings may be needed.
A good council will have no more than 12 people, with half of the members from your company and half your customers. It should also have diversity in its membership. Members should serve from one to three years-rotation of membership will ensure the council doesn't become stale.
Find an approximate meeting site, whether it's in-house or off site, where there will be no interruptions. You should pay for all the expenses related to the meeting—remember, the council members are providing your company with a service. Treat them as your guests and your experts.
If you have a fixed beginning and ending time to your meeting, stick to it. When structuring the meeting, remember the 80720 problem-solving rule. Structure the meeting so that 20 percent of the time is spent identifying or discussing a problem and 80 percent of the time is spent designing a solution.
Often it is helpful to have a person act as timekeeper and announce when the agenda time for a particular item has expired. However, during the meeting, be flexible. The facilitator can allow. the group to decide whether to move on to the next item or extend the discussion. As you go along, look to narrow the differences among members and form. a consensus.
As the meeting closes, summarize what was accomplished, checking for agreement and commitment among the members. Make a detailed list of the follow-up items, who has responsibility for each item, and a timeline for completion.
The results from really listening to and learning from your customers in a well-run advisory council can pay huge dividends.
Why does the writer put the suggestion that, advisory councils should be set up______
A．Because they can influence business operations
B．because business improvements depend on communication with them
C．Because they are heavily relied on by prosperous companies
D．Because goals and objectives are set out by them
第5题
Task 1
Directions: After reading the following passage, you will find 5 questions or unfinished statements, numbered 1 to 5. For each question or statement there are 4 choices marked A, B, C and D You should make the correct choice and mark the corresponding letter on the Answer Sheet with a single line through the center.
Car servicing is something that every car owner has to experience at least some time of the year. The best method to service your car is to go to your car service station and have the servicing done methodically (有条理地) according to your car maker. Consider this: Your car is up and running smoothly but the mileage (里程) figures indicate that you need to have it serviced Certainly, this is the right thing to do but have you wondered what actually goes in to make you pay that servicing bill every 6 months？
Servicing your car is a simple DIY (Do It Yourself) job that you can learn quickly and easily save some good money.
If you have never serviced your car before personally, here&39;s your resource: Servicing Basics
Car servicing essentially means inspecting the ear thoroughly for any damaged components, and replacing some parts regularly that wear out over time. If you review carefully it is certainly possible to do all this by yourself, as below:
You will need a complete set of tools as provided by your car maker when you purchased the vehicle. This will usually consist of all the spanners (扳手) that you might need
Completely servicing your ear will need a few hours but you will end up saving a lot of money. Besides, it&39;s fun too and a lot of learning.
What is the best way to service your car？
A.To service your car by yourself.
B.To turn to other ear owners for help.
C.To send your ear back to the ear maker.
D.To have your car serviced at the service station.
What indicates that your ear needs servicing？A.Weather conditions.
B.Gas consumption.
C.Mileage figures.
D.Servicing bills.
Why does the author suggest servicing your car by yourself？.A.It is money-saving and easy to learn.
B.It is a simple way to save energy.
C.It is convenient and challenging.
D.It is done more efficiently.
Some component parts should be replaced regularly because ______.A.they are outdated
B.they need to be oiled
C.they become worn out
D.they are easily available
What is included in the set of tools provided by the ear maker for self-servicing？A.Spare parts.
B.Cleaning brushes.
C.Measuring meters.
D.All kinds of spanners.
请帮忙给出每个问题的正确答案和分析，谢谢！
第6题
Although leaders are often thought to be people with unusual personal ability, decades of research have failed to produce consistent evidence that there is any category of "natural leaders". It seems that there is no set of personal qualities that all leaders have in common; rather, virtually any person may be recognized as a leader if the person has qualities that meet the needs of that particular group.
Research suggests that there are typically two different leadership roles that are held by different individuals. Instrumental leadership is leadership that emphasizes the completion of tasks by a social group. Group members look to instrumental leaders to "get things done". Expressive leadership, on the other hand, is leadership that emphasizes the collective well-beings of a social group's members. Expressive leaders are less concerned with the overall goals of the group than with providing emotional support to group members and attempting to minimize tension and conflict among them.
Instrumental leaders are likely to have a rather secondary relationship to other group members. They give others and may discipline group members who inhibit (阻碍) attainment of the group's goals. Expressive leaders cultivate a more personal or primary relationship to others in the group. They offer sympathy when someone experiences difficulties and try to 'resolve issues that threaten to divide the group. As the difference in these two roles suggest, expressive leaders generally receive more personal affection from group members; instrumental leaders, if they are successful in promoting group goals, may enjoy a more distant respect.
What does the passage mainly discuss？
A．The problems faced by leaders.
B．How leadership differs in small and large groups.
C．How social groups determine who will lead them.
D．The role of leaders in social groups.
第7题
What makes life difficult is the process of facing and solving problems and it is a painful one. Problems, depending on their nature, cause us sadness or, loneliness or regret or anger of fear. These are uncomfortable feelings, often as painful as any kind of physical pain. And since life causes an endless series of problems, life is always difficult and is full of pain as well as joy.Yet, it is in this whole process of solving problems that life has its meaning. Problems are the serious test that tells us success from failure. When we desire to encourage the growth of human spirit, we encourage the human ability to solve problems, just as in school we set problems for our children to solve. It is through the pain of meeting and working out problems that we learn. As Benjamin Franklin said, "Those things that hurt, instruct." It is for this reason that wise people learn not to fear but to welcome the pain of problems.
1.The main idea of paragraph three is that ().
A、most people feel life is easy
B、the writer feels life is easy
C、the writer likes to complain about his problems
D、Problem solving is part of life
2.The saying from Benjamin Franklin "Those things that hurt, instruct" suggest that ().
A、we do not learn from experience
B、we do not learn when we are pain
C、pain teaches us important lessons
D、pain cannot be avoid
3.According to the passage, we give school children difficult problems to solve in order to ().
A、encourage them to learn
B、teach them to fear the pain of solving the problem
C、help them learn to deal with pain
D、teach them how to respect from problems
4.From the passage, it can be inferred that ().
A、everybody has problems
B、we become stronger by meeting and solving the problems of life
C、life is difficult because our problems bring us pain
D、people like to complain about their problems
5.The writer probably used one short sentence in the first paragraph to ().
A、save space
B、persuade readers
C、make readers laugh
D、get readers'' attention
第9题
I suggest ______ in English in class.
A: to talk
B: talk
C: talking
D: talks
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