A presentation has two important components: what you say and 【B1】______ you deliver it. T

he term delivery covers a wide 【B2】______ of features of speaking and eye contact is one of them.

The appropriate use of eye contact 【B3】______ from one culture to another. In some cultures, women are 【B4】______ to lower their eyes in most communication 【B5】______ ; in others, younger people must keep their eyes lowered when addressing older people. 【B6】______ , in the United States, 【B7】______ you are addressing an individual, a small group of people, or a larger audience, you are expected to look at them. You do not have to stare 【B8】______ and continuously; 【B9】______ , it is appropriate when speaking to one person to 【B10】______ occasionally. In a small group you should look around at the different members of the group. 【B11】______ when addressing a larger audience, you should try to make eye contact with different people around the room. It is important to look at the 【B12】______ Audience, not just the people in the center of the room, 【B13】______ you will probably have to turn your head and/or your body in order to make proper eye contact with people 【B14】______ at the sides of the room. If you look at the floor or the ceiling, you will give the impression that you are not interested in your audience. A speaker establishes friendly relationship with the audience mainly 【B15】______ eye contact, and good relationship is essential to the success of any speech.

【B1】______

A．why

B．whom

C．how

D．where