题目内容 (请给出正确答案)
[单选题]

下面那几个句子可以表示“客户提出投诉要求”

A.Please arrange immediate delivery or compensate for the late delivery.

B.It was found that upon examination that 16 pieces were missing.

C.As the goods are not in conformity with the L/C, we have to file a claim against you.

D.We have to claim on you for USD 2,000.

答案
Please arrange immediate delivery or compensate for the late delivery.;As the goods are not in conformity with the L/C, we have to file a claim against you.;We have to claim on you for USD 2,000.
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第1题

下面那几个句子可以表示“客户提出投诉要求”?

A.Please arrange immediate delivery or compensate for the late delivery.

B.It was found that upon examination that 16 pieces were missing.

C.As the goods are not in conformity with the L/C, we have to file a claim against you.

D.We have to claim on you for USD 2,000.

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第2题

下面哪几个句子可以用来表示“卖方提出了解决客户投诉问题的方法”?

A.To compensate for your loss, we will grant you a reasonable discount for the future orders.

B.If you cancel the claim, we will try to make you a reasonable compensation in our future deals.

C.We cannot acknowledge your claim for the loss due to defective packing.

D.As it is a matter concerning the insurance, we suggest that you refer the claim to the insurance company.

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第3题

下面哪个句子可以用来表示“卖方拒绝客户投诉要求”?
A.We are prepared to make compensation but not the amount you claimed because we cannot see why the loss should be 50% more than the value of the goods.#B.We regret for the loss you have suffered and agree to compensate you by USD 800.#C.We take all customers’ comments seriously, so we would like to cover the cost of replacing the defective goods.#D.To compensate for your loss, we agree to allow you a deduction of 15% off
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第4题

下面哪几个句子能表示“客户投诉某个具体的产品问题”?

A.On unlocking the cases, we have found that the goods have been partly damaged.

B.We were surprised to find that the quality is inferior to that of the sample.

C.It was found upon examination that 3 cartons were missing.

D.We expect compensation from you for the loss.

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第5题

【判断题】投诉是客户因服务质量没有达到期望值而提出不满意的表示。

A.Y.是

B.N.否

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第6题

客户投诉处理解决可以分为4个阶段:接受投诉阶段、解释澄清阶段、提出解决方案阶段和(___)阶段。
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第7题

下面哪个句子不能用来表示“卖方愿意针对客户投诉提供帮助”?

A.To assist your claims, we are willing to offer you the necessary documents as requested.

B.We are very concerned about the punctual delivery and we are contacting our carrier for the whole matter.

C.We will investigate the whole matter and give you response ASAP.

D.We are asking for a complete refund for the short weight.

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第8题

下面哪个不是处理客户投诉时应该采取的步骤?

A.及时回复客户投诉,积极处理投诉

B.第一时间澄清非己方责任

C.寻找证据,仔细调查,确认投诉问题责任方

D.与客户电邮沟通,解决投诉问题

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第9题

提高客户满意度,接纳客户投诉的正确方法是()

A.为挽回企业信誉不惜代价

B.倾听投诉,向投诉者表示衷心感谢

C.顾客投诉合理,赔礼道歉

D.布置一个专门的顾客投诉接待室

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第10题

客户服务就是受理投诉、接受咨询和电话访谈,解决物流客户提出的问题
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